Frequently Asked Questions

General Information and Help

Why should I buy from Silvertown Health?

We are supplies of quality health and wellbeing products.

Our Silvertown Health Total range offers a full money back guarantee for any product purchased giving you complete confidence in your purchase. Please see our Terms and Conditions for full details.

We will always show the full ingredients of our products so you can compare the quality and quantity with any other product on the market.

Our Total range is made in the UK to the highest standard with researched formulas which comply with all UK regulation. Unique batch numbers means every stage of the manufacturing process has been monitored to ensure the product meets our high standards. Our manufacturer is an approved UK Good Manufacturing Practice manufacturer.

The formulations are are used by health professionals, nutritionists, herbalists, beauty clinics, doctors and specialist health retailers.

Products and services from our other suppliers on our website are all leaders in their field.


How can I order?

There are three easy ways you can pay for your products. Online at this Website www.silvertownhealth.co.uk

By Telephone - Ring out dedicated telephone hotline number and tell them the products you want to order and your credit and debit card details.

Tel - 0845 0956 903 - Open 24 hours a day 7 days a week.

By Post -

By sending your order details in writing to the following address below with your cheque made payable to Silvertown Health.

Please ensure you give us your full name and address and add on the postage costs £2.95 1st class & £2.50 2nd class when sending your order by post.

Silvertown Health

37 Leyland Road
Penwortham
Preston
PR1 9QH


How quick will you dispatch my goods to me?

Unlike some of our competitors we do not make you wait days . All orders are dispatched within 24 hours subject to full payment. If for any reason we are out of stock on your particular product you will be notified immediately with an estimated delivery date.


I am outside of the UK. Can I buy from you?

Yes. However if your delivery address is outside of the UK please check with your Customs Departmant to ensure what you are buying is allowed into the country without any restrictions. We can not be held responsible for any overseas orders that are held by Customs in your country of delivery.


Is my payment safe?

Most defiantly. Silvertown Health uses Paypal & Google Checkout to process all credit and debit card transaction by telephone and online.

Paypal & Google are a world leaders in credit and debit card transactions. All transactions are handled in a safe and secure environment at all times. If you want more information on paypal & Google and how they will make your transaction as safe as possible go to www.paypal.co.uk and www.google.co.uk/checkout


What is your Refund and Returns Policy?

For full details of this see our Terms and Condition page under the heading.


Do you offer a money back guarantee?

Yes we do on certain listed products.

We offer this guarantee because we want you to be totally satisfied with your purchase. Please note the heading Money Back Guarantee Goods In our Terms and Conditions for full details.


Do I get a discount on any products?

Some of our products sometimes have discounts when buying online. See our Website for details.


Can you give medical and nutritional advice?

No. All information provided by Silvertown Health should not be a substitute for your doctor's advice or any other medical practitioner advice. You should consult your doctor before beginning any exercise or diet and supplement program if you have any questions. Silvertown Health presents all the information as educational only, without any warranty of any kind, express or implied.


I have another Question that is not answered on your Website

If you have any questions that you want an answer to just email us at silvertown@hotmail.co.uk